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smccool New Member
New Member

Phaser 7500 printing thumbnails

Our Phaser 7500dn has started occasionally printing thumbnail-sized versions of print jobs. I've only seen it thusfar out of Photoshop, but a user can literally send a print job once and have it print normally, then send again without changing any settings and the result will be tiny - very hit-or-miss.

 

What could cause this and/or what can we do to fix it?

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3 Replies
Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 7500 printing thumbnails

Hello smccool,

 

Have you checked to see if there is a newer version of firmware available for your Phaser 7500 on the Drivers & Downloads page at Xerox.com?  After downloading the file, please read the enclosed firmware upgrade release notes for information about the update and help on how to download the firmware to your printer.  Please post back and let us know if this resolved the issue or not.

 

John

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smccool New Member
New Member

Re: Phaser 7500 printing thumbnails

The listed firmware appears to be the same version that has been installed on the printer. OS 9.1, PS 5.3.1, Net 41.21.03.09.2010

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Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 7500 printing thumbnails

Do you have the latest driver installed on your computer?  Are you using a Phaser 7500 specific driver?  If you use the Global or Mobile driver (not Phaser 7500 specific) you may find little quirks like this one.  If none of the above help, and nobody else on the forum can provide additional solutions, I would suggest that you call the Xerox Customer Technical Support line for Phaser products at 1.800.835.6100 and ask to speak to someone in 2nd level support.

 

John

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