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truckmann New Member
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Phaser 7500DN Automatic Paper size selection doesn't work

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We just got a Phaser 7500DN and have not yet added an additional tray. Tray 1 (MPT) is loaded with Letter (8.5x11") paper and Tray 2 has Tabloid (11x17") paper. Currently the only way to get it to print anything that I have tried to the tabloid size is to manually select Tray 2. It is set to automatically select the tray but it is not doing it. The printer settings are dectecting the correct paper size and it is showing the 2 sizes available yet it will only print from Tray 1 with the tray selection set to Automatic. Is there a fix for this? 

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Technical Escalation Support EdX08142-xrx
Technical Escalation Support

Re: Phaser 7500DN Automatic Paper size selection doesn't work

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Try this:

 

1. Print the Configuration Page.  Did this print on tray 2?

2. Make sure that Tray 2 on the printer is set to: Plain paper, Tabloid (11 x 17 in.)

NOTE: if this says Plain Paper, Custom.. Change tray 2 setting to Auto-Sensed.

3. If you have a paper typr other than Plain, Say, Cardstock, tray 2 and the Print Driver paper type must match.

NOTE: If tray 2 is set to Cardstock and you do not change the driver settings to match "Cardstock", the printer will use the default paper type: Plain and prompt you to load 11 x 17 Plain paper in the MPT.

 

Important, make sure that Page setup in your application is set to 11 x 17. If on a Mac, Make sure you have the correct driver installed and not Generic PostScript Printer

 

Hope this helps.


Ed

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truckmann New Member
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Re: Phaser 7500DN Automatic Paper size selection doesn't work

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Thank you for your reply. I went through these steps and here are my results. 

 

1. The Configureation Page prints from Tray 1 on 8.5x11

2. Tray 2 is set to Plain Paper, Tabloid (11x17)

3. Not applicable since I am using Plain Paper and the printer is set accordingly. 

 

We are all on Windows 7 here and the main driver is installed on a local server. We are using the PostScript Xerox Global Print Driver 5.433.6.0

I have tried all of the other drivers available for download on the Xerox site for this machine and this is the only driver I could get 11x17 to print properly with. All of the PCL drivers shifted the print and cut off the bottom of the sheet, also wouldn't auto select the correct tray. The older PS driver would not print to 11x17 no matter what settings I gave it. I can get 11x17 to print with the latest PS driver but still have the problem where it won't auto select the correct tray. 

 

Another minor issue we have with this driver is it refuses to hold the setting to print in black and white by default for new installations. Once set on each users machine it will hold, but we have been unable to get it to stick as s default setting. 

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Technical Escalation Support EdX08142-xrx
Technical Escalation Support

Re: Phaser 7500DN Automatic Paper size selection doesn't work

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I would take the server out of the picture and test that GPD PS driver directly from a Client if possible. (In Case of a pernmissions Issue).

On the Client, Check Printer peroperties, Go to the Administration tab and make sure it is Auto-configured to "Xerox Phaser 7500DN" and not Basic printing Mode.

 

My machine prints the config page from tray 2 on 11 x 17. I can also print 11x 17 Autoselect from MS Word to tray 2 with no issues.

 

Compare your settings to My 7500

Firmware: OS9.49 PS5.22.1

Tray 1: Plain Letter LEF  Mode: Dynamic

Tray 2 Plain Tabloid  Mode: Dynamic

 

Only other thing I can think of is an NVRAM Reset from the Front Panel: Troubleshooting/Service Tools/NVRAM RESET

WARNING: This will put the printer in a Factory Default Mode. It will Reset TCPIP and Color Calibration.

 

Have you contacted Support? 800-835-6100? Do you have an open support ticket/Reference Number?

 

Ed

truckmann New Member
New Member

Re: Phaser 7500DN Automatic Paper size selection doesn't work

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Thank you for your help. The difference in the settings was the Tray Modes. Tray 1 was set to Automatic and Tray 2 was set to Static. I changed them both to Dynamic and now it will auto select the proper tray. Mostly anyway.

For some reason it doesn't equate that "Tabloid" and "11x17" are the same page size. So if a document is sent as 11x17, but not specified as "Tabloid" the machine errors saying the page size isn't available. After the specified error timeout it will then go ahead and print from Tray 2 on the correct paper.

I would be very helpful if there is a list somewhere than explains what each of the settings means. It's still unclear to me what each Tray Mode setting actually does. Sadley the user guide that I found doesn't have this information in it.
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Technical Escalation Support EdX08142-xrx
Technical Escalation Support

Re: Phaser 7500DN Automatic Paper size selection doesn't work

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Good question.

 

I found this info in the CWIS Help Section:

 

Tray 1 (MPT) Mode - This setting specifies how Tray 1 paper size and type are determined when you load paper in the tray but do not select the paper size and type on the control panel, and when Tray 1 is used for print jobs. The default setting is Dynamic.

  • Automatic - The printer prints from Tray 1 if paper is present at the start of a job that does not specify another tray. This setting enables incoming print jobs to set the paper type and size.
  • Dynamic - After new paper is loaded in the tray, the next job to print from Tray 1 sets the paper type and size settings unless you change them using the control panel.
  • Static - The current paper type and size settings remain in effect unless you change them using the control panel.

Tray 2-N Mode - This setting specifies how paper type is determined when you load paper in a tray but do not select the paper type on the control panel. When no optional trays are installed, N is not shown; otherwise N is the highest installed tray number. The default setting is Static.

  • Dynamic - After new paper is loaded in the tray, the next job to print from the tray sets the paper type setting unless you change it using the control panel.
  • Static - The current paper type setting remains in effect unless you change it using the control panel.
truckmann New Member
New Member

Re: Phaser 7500DN Automatic Paper size selection doesn't work

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Thanks, that's helpful. It looks like it was Tray 1 being set to Automatic that was the main culprit of the problem where it would not print from Tray 2 unless specifically told too.

Now if I could just get it to recognize that 11x17 and Tabloid are actually the same size paper. lol I'm guessing I'll have to submit a ticket to Xerox for that.
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