Phaser 7500DN the images are doubled

[Ruggero]

Good morning,
I would like to report a problem arising on the Phaser 7500 DN printer
In the graphic printing phase the images are doubled
This is not a driver problem because the defect is also highlighted by printing the reports directly from the printer.
We have already tried to do both basic and advanced color balance without getting any improvement.
Can you help me solve?
Thank you

Ruggero

[SandyP-Xerox]

Thank you Ruggero for using the Customer Support Forum. I've shared your issue with our Technical Support and they recommend that you reach out to support for assistance. It’s usually a mechanical problem if it’s also occurring from internal pages/reports.  Please call 1-800-821-2797 at your convenience.

[Ruggero]

Thanks for your answer.
Unfortunately I do not speak English, is it possible to have a telephone reference for support in Italian?
Thanks for your attention.
Ruggero

[Joe Arseneau]

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