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CDChaplin
New Member
New Member
‎10-10-2018 09:42 PM

Phaser 7760 Issue

Product Name: Other - specify product in post

IMG_1650s.jpghas anyone had issues like this before? It is like a ghosting and all the colours have printed seperatly?

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4 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee
‎10-11-2018 11:35 AM

Re: Phaser 7760 Issue

Hi,

It will be better to have a tech to look at your printer. It is possible to have a dirty MOB sensor, or a defective Laser Module, ot to do a NVM initialization. But first try to swap the drums between them and do a well cleaning of Laser windows with the cleaning rod.

 

Gabi

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CDChaplin
New Member
New Member
‎03-18-2019 11:07 PM

Re: Phaser 7760 Issue

This issue above came right after changing a toner cartridge, but it is now back again

Any advice would be very appreciated?!

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CDChaplin
New Member
New Member
‎03-18-2019 11:42 PM

Re: Phaser 7760 Issue

Just thinking further on this

This issue is happening when using oversized paper from Tray 1, If I print on A4 from Tray 2 this issue doesnt happen?

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GabiE-Xerox
Xerox Employee
Xerox Employee
‎03-19-2019 01:26 AM

Re: Phaser 7760 Issue

Hi,

There are some scenarios for this issue:

- A software conflict between margin calibration and RegiCon was causin a color plane shift

- SRA3 margin alignment was incorrect. A new driver is required for SRA3 margin update to function correctly

- A defective Configuration Card.

 

Gabi

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