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New Member
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Phaser 7760 prints blank pages

I upgraded firmware on Phaser 7760 and after that it spits out blank pages on some files. Strangely, i have users claiming they printed the same file twice and it was ok, third time it came out blank. For some files it never works. Any helpful ideas will be appreciated.

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Xerox Employee
Xerox Employee

Re: Phaser 7760 prints blank pages

Hello zhulik,

 

We haven't seen this problem yet so there isn't much to go on.  Can you tell me more about the jobs that you and/or your users are sending?  What application(s) are you finding that produce the blank pages?  Is it the same application all the time?  How are your users connected to the printer?  Has anyone noticed any paper multifeeds?  Are your paper trays set up correctly with the right paper type and size settings?  These are all factors that could contribute to the problem that you are seeing.  Please provide as much information as possible and if you could provide a log from the device, that would be even better.  Also, look for any faults that may be occurring and let me know what the fault code(s) are.

 

John

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New Member
New Member

Re: Phaser 7760 prints blank pages

thanks for the reply John,

i did some testing with different types of media settings, it seems like it is printing fine with Colored Paper setting, no blank printouts, but it's constantly jamming at fuser. Previously we used Heavy Plain Paper setting which was most reliable. We alway use Xerox 3R11762 and 3R11760 28lb paper. I put it on Special Media Settings which looks ok for now but waiting for more prints from users to see if it jams or not.

It's a network printer and files are mostly produced by Adobe applications: pdf, ai, psd

 

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Xerox Employee
Xerox Employee

Re: Phaser 7760 prints blank pages

Hi zhulik,

 

So, is your 7760 working better now that you have played around with the settings?  I know that you are waiting for feedback from other users so post back when you can.

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New Member
New Member

Re: Phaser 7760 prints blank pages

nope, i had the same issue today, 2 blank pages came out and it jammed in fuser.

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Xerox Employee
Xerox Employee

Re: Phaser 7760 prints blank pages

What version of firmware did you load onto your printer?

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New Member
New Member

Re: Phaser 7760 prints blank pages

Firmware Release PS 5.2.1. I wonder if there is a way to downgrade it to the previous version...

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Xerox Employee
Xerox Employee

Re: Phaser 7760 prints blank pages

Does your machine behave like this (jamming and blank prints) with all paper types and sizes or just with the heavy weight paper that you mentioned previously?

Click here to view the Recommended Media List for your Phaser 7760.  This will show you the different Xerox papers that are supported and the proper paper type setting when running this paper in your machine.  There is other information that you may find useful too.  For the paper that you mentioned, you should set the paper type to "Heavy Plain" for those jobs which you found to be the best setting so keep using that setting.  When your machine jams, do you see any fault code on the control panel?  If so, what code(s) do you see?  I'm trying all that I can before I recommend a service call!

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New Member
New Member

Re: Phaser 7760 prints blank pages

Jamming and blank prints with all settings. And Heavy Plain, which was our default settings from the beginning is the worst. Colored Paper setting is the least problematic but still is.

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Xerox Employee
Xerox Employee

Re: Phaser 7760 prints blank pages

Hello zhulik,

I have a couple of questions for you...

 

Does your machine behave like this (jamming and blank prints) with all paper types and sizes or just with the heavy weight paper that you mentioned previously?

 

When your machine jams, do you see any fault code on the control panel?  If so, what code(s) do you see?

 

You asked about downgrading your version of firmware - this can be done, but you need to have a Xerox Technician come to do it.  (Only the current versions of firmware are available publicly.)

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