Phaser 7800 GX tray 1 bypass won’t print

[Joe Arseneau]

Put the IP address of the printer in the address bar of your web browser

[pdiantoni]

Hi Joe,

I found the link to “show printer webpage...” within the print driver settings, but upon clicking the link, my web browser times out. I am on the same wired local network as the printer.

Peter

[Joe Arseneau]

Open CWIS (web page in the printer)

Submit a pdf or other supported doc type to it and see if the same thing happens.

If it doesn't, you need to troubleshoot the Mac (driver/application)

If it does, there is corruption or a hardware failure and you need a tech

[pdiantoni]

Hi, The print job gets sent over, I have the correct paper size and weight set in both the print setup and printer. There is also a small stack of paper in the tray 1 bypass, just under the MAX line.

From here, the printer does not recognize the paper. I get either a “Resources Required” or a “Paper Jam” from the Tray 1 bypass unit.

Mac OS 10.8.5

Any ideas?

Thanks so much,

Peter