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mylissa
New Member
New Member

Phaser 7800 Preprocessing Status, will not print

Product Name: Phaser 7800
Operating System: Windows 10

Hello, we have a machine in which everything in the queue is stuck at "preprocessing." Each attempt to print sends to the queue but a print is not produced - for all users. We have ran through typical diagnostics, did a reinstallation of the machine and drivers, and restarted the print spooler. Please share any suggestions or resolutions you may have. Thanks! 

 

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CathyO-Xerox
Community Manager
Community Manager

Re: Phaser 7800 Preprocessing Status, will not print

Hello mylissa,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CathyO-Xerox
Community Manager

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