cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Phaser 7800 - Won't print grey

I have had a Phaser 7800 for 2 years.

We have experienced colour issues here and there for the time that we have had the machine, but seems to be getting worse.

The big issue at the moment is that we can't print grey. It always prints with a purple tinge to it. We used to be able to print grey, but now we can't and it's becoming a big problem.

Anyone know what may be causing that issue or if there are any tweaks that I can make anywhere in the driver or something that may be able to correct it?

 

Thanks!

Aaron

 

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: Phaser 7800 - Won't print grey

Typically this happens to pdf files due to Acrobat/Readers default color management, So select File > Print > Advanced and enable the 2 highlighted options below , otherwise it will output as RGB, and adds magenta to all output, which will give grey a purple hue, Blues will be very affected as well.

Capture.GIF

 

 

Then make sure Color Adjustments is on 0 for all

 

2.GIF

 

Also make sure that Color correction is not set to do any odd things, try it disabled completely and see if grey is grey.

 

3.GIF

 

And if all else fails, try the other options here:

 

4.GIF

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos