cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Phaser 7800 has horizontal line in cyan

I am seeing horizontal  lines in 50% test page for Cyan that the spacing doesnt match up to anything in the repeating defects page. Any suggestions as to what may cause this?

Thanks

0 Kudos
4 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Phaser 7800 has horizontal line in cyan

If it only happens with CYAN, you would need to look to the imaging unit, you may be able to swap the Cyan one with another color (like Magenta or Yellow) and if the defect changes to that color, you would know it was the Imaging unit.

 

Oddly, the supplies for this machine implies you can't swap them (Neutral until installed), while you can in most devices, but give it a try because they are not cheap, you do not want to just throw money at the issue

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
New Member
New Member

Re: Phaser 7800 has horizontal line in cyan

Thanks but I already replaced the imaging unit with a new one and the problem stayed the same. Do you think it could be the developer?

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Phaser 7800 has horizontal line in cyan

It could be, but I am not a hardware expert by any means, no idea if you can test a developer or not.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: Phaser 7800 has horizontal line in cyan

Hello,

I have the same problem in Yellow.  Replaced the imager and its still there. 

Did you ever resolve this problem?  If so I'd love to know what you did to fix it. 

 

0 Kudos