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richems
New Member
New Member

Phaser 7800 line in Magenta

Product Name: Phaser 7800
Operating System: Windows 10 x64

Phaser 7800 magenta print problem - 2.JPGPhaser 7800 magenta print problem - 1.JPGHi, I have a problem with my Phaser 7800 where there's a stripe not printing correctly in the Magenta. There's also a very slight magenta line in the Cyan, which is unusual.

Would anyone have any ideas on how to fix this or what I would need to replace to get it working as normal again?

Thanks, Richard

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Phaser 7800 line in Magenta

Hello richems,

Have you tried to printing the Repeating Defects Page to narrow down what part may be the issue?

 

Thanks,
CathyO-Xerox
Community Manager

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Phaser 7800 line in Magenta

Hi,

Clean the magenta Led Print Head and replace the magenta drum.

 

Gabi