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Member
Member

Phaser 7800 - roller creases

We've had our Phaser 7800 for just over a year now. Since day one however, it has left crease marks along pages as if the rollers somewhere in the machine are pressing too hard on the paper. Is this fixable? Thank you.

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5 Replies
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Occasional Advisor
Occasional Advisor

Re: Phaser 7800 - roller creases

Its most likely the fuser causing it.

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New Member
New Member

Re: Phaser 7800 - roller creases

WE had this problem and were told it was unheard of.

 

They replaced the doors and the fuser, see if you get  different effect if you output to the central tray or bottom tray (to eliminate if its something with the rollers).

Hopefully that will fix it.

 

For us it wasnt and the UK company who are outsourced to fix it refused to replace or do anything else leaving us with the problem, we managed to minimise it by replacing the fuser and printing to the centre bottom tray rather than the centre tray.

 

 

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New Member
New Member

Re: Phaser 7800 - roller creases

If fuser didnt fix it, chances are the paper is going in crooked, exiting crooked, paper is very humid (paper problems). Fix those issues with a good tech and problems should go away.

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New Member
New Member

Re: Phaser 7800 - roller creases

Hello, Did you solve this problem? I have the same problem with scratches in paper.

Tahnk you for info.

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Valued Advisor
Valued Advisor

Re: Phaser 7800 - roller creases

Take a look at the fuser.

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