I have a Xerox Phaser 7800DN that will not boot completely. When I turn it on the screen goes through the EnergySaver logo and then shows firmware version. After 30 seconds a screen saying that the printer is shutting down comes up. After another 30-60 second the printer tries to boot.
I have disconnected from the network and have gone through the proper shutdown process and unplugged the printer and let it sit over night before trying it again.
Firmware version: Mon Aug 20 04:01:37 PDT 2012
I do realize that I should update the firmware, but I am unable to do that since the printer will not boot.
Any suggestions would be greatly appreciated.
Im going to guess an ALTBOOT process is in order or you need a new hard drive. From my experience there is no pulling out of the green screen of death.
I would go ahead and call in to xerox tech support.
Did you ever find a solution to this issue?
I am working on a Phaser 7800 that will not boot. I have updated the firmware with an ALTBOOT using the latest firmware. The process went smoothly and completed sucessfully but the machine still goes into a green screen loop trying to boot. (Energy star for a few seconds, blank green screen for a minute or two, then starts over.) Just for the hell of it I tried an ALTBOOT using 2 previous versions of the firmware with the same result. I can hear the hard drive running and it sounds like it is operating during the boot process. I removed and re-seated the DIMM and SD card just in case. Any thoughts? If the hard drive is running then I guess I'm looking at the memory possibly?What next?
Thanks for any insight you can offer!