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Phaser 8400DP not printing from Adobe even with most recent updates. 64 bit W7

Our Phaser 8400DP prints small (half sheet) or very tiny prints with no colors.  Adjsuting the settings in Adobe Reader X or Acrobat 9 with most recent updates has no effect.  The print preview shows the correct print but it does not print correctly.  All other apps work like Word, Excel, Outlook. and the test print page (except for the color).

I have downloaded the most recent Adobe drivers for my 64 bit Windows 7 PC.  I can print Adobe documents correctly to my other printer (Xerox 7428 WorkCentre). 

Further information is that my 8400 was activated in April of 2004.

This printer also prints Adobe correctly from a 32 bit Windows 7 machine with Adobe Acrobat X Pro.

I have searched this forum and others but other than updating the drivers have not found the solution.

Can this be a firmware issue in the printer or is there another solution?

 

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Valued Advisor
Valued Advisor

Re: Phaser 8400DP not printing from Adobe even with most recent updates. 64 bit W7

why are you using an adobe driver? why not install an xerox driver?

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Re: Phaser 8400DP not printing from Adobe even with most recent updates. 64 bit W7

Sorry I was not clearer.  I am using the Xerox driver 8400WinXP03V_PS_x64_English.exe.

I meant to say I had installed the most recent Adobe updates.

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