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Phaser 8560 Windows 8 Word 2013 invalidfont error

Trying to print a Word 2013 document almost always errors with the following:

 

ERROR: Invalidfont

OFFENDING COMMAND: xshow

 

The number of pages printed before the eror will always vary.  Sometimes the entire document, sometimes 8 pages, sometimes 3, etc.  There is really no pattern.  Sending the document only a few pages at a time is the only solution currently, but this is frustrating.

 

I have tried some of the recommendations posted out here from a year ago but they don't work properly.  

 

PostScript 4.9.10

Engine 19.P3.4.9.10

Adobe PostScript Version 3016.101 (7)

 

As far as I know, we have the latest printer drivers.  This only happens when printing from Windows 8 machines.

 

Anyone know of a solution?

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Re: Phaser 8560 Windows 8 Word 2013 invalidfont error

Thank you techie low for using the forum. I have searched the product knowledge base and found the following solution that may help.
Modify the Font Options in the Print Driver
http://www.support.xerox.com/support/8560/support/en_US.html?objGUID=4276

If this doesn't help I recommend you contact support at 1-800-835-6100.
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Thanks,
SandyP-Xerox
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