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nate_007 New Member
New Member

Phaser 8560 - ink won't fuse in some area of print page

Hi,

 

We have an 8560 that's over 3 yrs old, it is now having printing issue. I printed a colored test page and the ink does not seem to be sticking in some area of the paper. And when I look inside to see the silver drum of the printer I could see that the part of the image is still fused in the drum and failed to completely transfer onto the paper.

 

The pattern is mostly on the side of the print image. I have ran both diagnostic options built-in to the printer (smear, light striple, purge) which did not fix the issue, sometimes made it worst. Also ordered a new maintenance unit, but that did not fix the issue.

 

Any thoughts?

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Re: Phaser 8560 - ink won't fuse in some area of print page

Hello nate_007.

Thank you for using the forum.

Your situation requires our technical support team to get involved.  Please contact support at 800-821-2797.

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SandyP-Xerox
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