Phaser 8560 major paper jam

[CherylO-Xerox]

Hi GeoffS,

Thank you for using the Support Forum. Please take a look at the Paper Jam behind front cover solutions and see if this will help.  If not please consider contacting your support centre for further assistance.

[GeoffS]

Hello,

My 8560 gets paper jams quite often, but it's usually just a case of opening either the front cover or the exit cover and carefully pulling out the offending sheet.

This time the paper is absolutely jammed solid. I can get to it through the front cover, but it just won't budge. When I open the exit cover I can just see a corner of paper peeping out between the rollers.

Any suggestions for how to proceed?

Thanks!