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New Member
New Member

Phaser 8560 mfp pdf files - it prints on half the page followed by a blank page

When I try to print a PDF file such as in Adobe Acrobat, or even quickbooks it does not print properly.  instead of simply printing normally in portrait form, it flips the document like a landscape format, but only prints it on half the page and then sends a blank page out after it.  I'm running windows 7 64 bit and have downloaded the proper driver.  I've tried deleting the printer and completely reinstalling it and still it does the same thing.  Can anyone help??

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Xerox Employee
Xerox Employee

Re: Phaser 8560 mfp pdf files - it prints on half the page followed by a blank page

Hello Neil,

 

Can you tell us which driver you are using - the GPD (Global Print Driver) or a specific driver for your 8560?  Is it a PS or PCL driver?  Also, what application are you printing the .PDF from?

Your Phaser 8560MFP supports direct PDF printing, if you go to CWIS, click on the Print link, then File Download and then browse to one of the problem PDF files then click the blue square button at the bottom of the page.  Did your page print correctly this time?  What this does, is it takes the print driver out of the equation which means that you've sent the PDF file directly to your printer.  If that worked and your PDF printed correctly, then it is possible that you may not have removed the previous driver before reinstalling recently.  To correct this, you must completely remove the printer driver for your machine and then do a clean install of the latest driver available on Xerox.com/support.

 

Please let us know if this helps resolve your issue.

John

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New Member
New Member

Re: Phaser 8560 mfp pdf files - it prints on half the page followed by a blank page

I too am having the same issue.   My printer is local, so CWIS is not available to me.   I have an 8560mfp that does the same thing, but I have an 8560DN that prints pdf files just fine.   I'm hoping to switch over to the MFP, but can't do so until this problem is solved.   I have completely removed the driver and installed  the recommended postscript drive that your website recommends.  This did not change the issue.   I'm also having some difficutly changign paper trays on this machine, it defaults to the drawer only, and again the DN works just fine.

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New Member
New Member

Re: Phaser 8560 mfp pdf files - it prints on half the page followed by a blank page

What is CWIS?

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Valued Advisor
Valued Advisor

Re: Phaser 8560 mfp pdf files - it prints on half the page followed by a blank page

It is your machines web interface which you can access by typing the printer ip address into your web browser.

 

Best Regards

Kimzi


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