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robkoon New Member
New Member

Phaser 8560dn always wants to pull from Tray 1

We have some Win7 machines that always sends a print job to pull from tray 1 even though I tell it to use tray 2. Have tried different drivers as well. Any ideas?

 

Thanks,

Rob

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6 Replies
Xerox Analyst MicahS-Xerox
Xerox Analyst

Re: Phaser 8560dn always wants to pull from Tray 1

Do have some specifics on the version of the driver you're using? Currently we have PCL5, PS, and PCL6 drivers available for that machine. Also, are these 64 or 32 bit flavors of Windows7?

I'll assume this was working fine in Windows XP?
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robkoon New Member
New Member

Re: Phaser 8560dn always wants to pull from Tray 1

I downloaded PCL5 and PS drivers today and tried both. Right now I am using version 5.102.0.3N 2009.03.14 on my Win7 32 bit machine. We are also having the same issue with a 64 bit Win7 machine.

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Xerox Analyst MicahS-Xerox
Xerox Analyst

Re: Phaser 8560dn always wants to pull from Tray 1

In situations like this, I always recommend the Global Driver which has many fixes designed to fix small issues like this. The current version is 5.246.7.0 and was released about 3 weeks ago.

http://www.support.xerox.com/support/global-printer-driver/downloads/enus.html?operatingSystem=winxp

Give these a shot, you should have great luck with these.
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robkoon New Member
New Member

Re: Phaser 8560dn always wants to pull from Tray 1

That worked on my Win7 32 bit machine. Thanks.

I assume I will need to download the 64 bit global driver for Win7 64 bit?

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robkoon New Member
New Member

Re: Phaser 8560dn always wants to pull from Tray 1

Also, what all models will the global driver work on?

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Fabio Valued Advisor
Valued Advisor

Re: Phaser 8560dn always wants to pull from Tray 1

www.xerox.com/global , there is a compatibility guide for the xerox machines
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