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rswislocki New Member
New Member

Phaser 8860-15 PS printing problem with Polish letters (ą, ł, ć) in MS Word 2007

User is editing document in MS Word 2007 (Vista Business Polish) in Polish language.

Example of document's line::


Dokument świeżo wydrukowany.

 

When user changes printer in MS Word 2007 on Phaser 8860-15 PS, all of letters in document after first polish letter in line (ą, ę, ć, ń, ó, ł, ż, ź, ś) are moved on position that polish letter. Example after changing printer::

 

Dokument @*

 

*@ - on this position are moved all letters ("wieżo wydrukowany."), which where after letter "ś". '

 

Problem is not frequent - appears once/twice a week.

Can ypu help us?

 

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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Phaser 8860-15 PS printing problem with Polish letters (ą, ł, ć) in MS Word 2007

Dziendobry :)

 

In the end of your post you mentioned that this does not happen at all times. Which I assume those documents would print correctly some of the times... meaning that the printer is able to produce the special characters.

 

Could you please advise of the driver type/version you are using and the firmware level on the printer? I have seen similar problem with diferent language special characters that was solved working around the driver/firmware area.

 

Rgds,

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rswislocki New Member
New Member

Re: Phaser 8860-15 PS printing problem with Polish letters (ą, ł, ć) in MS Word 2007

Hello,

Thank you for your reply.

Additional info: printer is installed on Windows Server 2003. Users (Active Directory) install printer via network (\\server\printer) using drivers installed on the server.

 

Information about printer:

Model Phaser 8860
 Printer Serial Number HAV036449
 Machine Address 00:00:aa:ab:cb:09
 Operating System(OS) 8.78
 PostScript(PS) 4.5.2
 Engine(Eng) 23.L0.4.5.2
 Networking(Net) 37.08.01.30.2008
 Adobe PostScript Version 3016.101 (12)

 

Information about drivers:

Xerox Phaser 8860 PS 5087.1000.0.0 2008-09-04

 

Regards,

Robert

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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Phaser 8860-15 PS printing problem with Polish letters (ą, ł, ć) in MS Word 2007

Hello,

According to the data you gave I would upgrade the printer firmware, nevertheless you can take troubleshooting step-by-step doing the following:

Rgds,

Please select Accept as Solution if you feel this post has helped you.
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