Phaser 8860-15 PS printing problem with Polish letters (ą, ł, ć) in MS Word 2007

[rswislocki]

User is editing document in MS Word 2007 (Vista Business Polish) in Polish language.

Example of document's line::

Dokument świeżo wydrukowany.

When user changes printer in MS Word 2007 on Phaser 8860-15 PS, all of letters in document after first polish letter in line (ą, ę, ć, ń, ó, ł, ż, ź, ś) are moved on position that polish letter. Example after changing printer::

Dokument @*

*@ - on this position are moved all letters ("wieżo wydrukowany."), which where after letter "ś". '

Problem is not frequent - appears once/twice a week.

Can ypu help us?

[RuiC-Xerox]

Dziendobry :)

In the end of your post you mentioned that this does not happen at all times. Which I assume those documents would print correctly some of the times... meaning that the printer is able to produce the special characters.

Could you please advise of the driver type/version you are using and the firmware level on the printer? I have seen similar problem with diferent language special characters that was solved working around the driver/firmware area.

Rgds,

[rswislocki]

Hello,

Thank you for your reply.

Additional info: printer is installed on Windows Server 2003. Users (Active Directory) install printer via network (\\server\printer) using drivers installed on the server.

Information about printer:

Model Phaser 8860
 Printer Serial Number HAV036449
 Machine Address 00:00:aa:ab:cb:09
 Operating System(OS) 8.78
 PostScript(PS) 4.5.2
 Engine(Eng) 23.L0.4.5.2
 Networking(Net) 37.08.01.30.2008
 Adobe PostScript Version 3016.101 (12)

Information about drivers:

Xerox Phaser 8860 PS 5087.1000.0.0 2008-09-04

Regards,

Robert

[RuiC-Xerox]

Hello,

According to the data you gave I would upgrade the printer firmware, nevertheless you can take troubleshooting step-by-step doing the following:

• Reset Printer NVRAM
• Upgrade device firmware  (Firmware Release PS 4.11.0)
• Upgrade the Print Drivers If you would like to try the Global Print Driver

Rgds,