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Phaser 8860 - 40% of CYAN jets not working.

After not printing for a few months, I have a major problem with Cyan in my Phaser 8860.

 

I have run "Eliminate Light Stripes - Basic" 18 times.

 

I have cross-referenced the Light Stripes Test pages and noticed that it is NOT consistent which jets do not work. It seems every jet is capable of putting ink on the page at one time or another, but in any given Light Stripes Test sheet - there's about 40% of Cyan jets not working.

 

ONCE, nearly all of them worked, although they seemed to be mixed with all the other colours!

 

Is there anything I can do?

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Community Manager
Community Manager

Re: Phaser 8860 - 40% of CYAN jets not working.

Hi quarfie,

Thank you for using the Support Forum. Please take a look at the soultions for streaks and white lines from the support page for your machine.  If you have tried all of these solutions then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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