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Phaser 8860MFP error 39,003.40:21553

We have a Phaser 8860MFP  and the error 39,003.40:21553

came up this morning and now I can't scan anything,

but printing functions are still fine.

 

What should I do?

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8 Replies
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Community Manager
Community Manager

Re: Phaser 8860MFP error 39,003.40:21553

Hi evidencepix,

Thank you for using the Support Forum. Take a look at this solution for the error code from the support page of your machine.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Re: Phaser 8860MFP error 39,003.40:21553

If only I knew how to access this support page /solution for the error code this reply might actually be helpfull. Buit obviously I don't otherwise this post would probably not exist. I'm not super keen on spending $30/hour to ask for support centre "help" either

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Community Manager
Community Manager

Re: Phaser 8860MFP error 39,003.40:21553

Hi evidencepix,

To access the support page please go to Xerox.com and then select Support & Drivers, then enter your machine model number.  Select support and then search on what you are looking for, in this case the fault code.  Please let me know if you need any further information and I will do what I can to help you.

 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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New Member
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Re: Phaser 8860MFP error 39,003.40:21553

I have now followed these instructions:

http://www.support.xerox.com/support/phaser-8860mfp/support/enus.html

And not only did it not fix the scanner, but now I can't print nor access any function for the printer anymore at all

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Valued Advisor
Valued Advisor

Re: Phaser 8860MFP error 39,003.40:21553

Hey!

 

You did not link the solution, which means we do not know what you did.

Would be nice with more information.

 

Thanks!

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New Member
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Re: Phaser 8860MFP error 39,003.40:21553

ok, basically I turned the machine off, unscrewed the scanner connector cable, reconnected it, turned it back on and now nothing works, no printer, no scanner nothing, the display screen is not functioning either. Yes I have unscrewed the scanner connector cable and reconnected it several times now.  

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New Member
New Member

Re: Phaser 8860MFP error 39,003.40:21553

Solution : Power OFF the Copier / Printer, Disconnect and Then Reconnect the Scanner Cable. Wait 30 Seconds, Then Power ON
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Valued Advisor
Valued Advisor

Re: Phaser 8860MFP error 39,003.40:21553

Hey!

 

Try to print an internal page and see if that works, or does it say anything on the printer?

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