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dyett New Member
New Member

Phaser Printer Printing Faded Black

Why is Xerox refusing to answer email support questions on this issue? I have made two support requests with no answer. Obviously Phaser printers have a problem that causes faded black printing that Xerox is refusing to acknowledge. Apparently my Phaser 6125, and many other Phaser printers, are worthless junk after printing about 4000 pages. Sounds like a class-action suit to me. Anyone on board?

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5 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser Printer Printing Faded Black

Hi dyett,

Thank you for using the Support Forum. Please take a look at these solutions for faded prints.  If these do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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dyett New Member
New Member

Re: Phaser Printer Printing Faded Black

Thanks for the (belated) reply. None of my email support requests were even acknowledged.

 

But really, you must know that these suggestions will not fix my problem. There are dozens of complaints of this exact problem on the Internet, in several Phaser models and no working solutions. So my printer is now worthless. I'm not happy with the printer, nor with your support. It goes without saying that I won't be buying another Xerox printer, and I'll certainly be recommending against them to my clients.

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Kimzi Valued Advisor
Valued Advisor

Re: Phaser Printer Printing Faded Black

Hi, dyett!

 

Have you even tried doing anything?

To me it does not sound like it, this is not email support, this is a support forum for the users of Xerox machines where mostly users are the ones that's also answering the questions.

Please, do separate the two.

 

Best Regards

Kimzi


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dyett New Member
New Member

Re: Phaser Printer Printing Faded Black

Yes, I tried the recommended things: No help. I asked for email support: No response. I came here hoping that other users with the same problem would unite to demand help, but no one seems interested. Just another of life's lessons, I guess.  

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Kimzi Valued Advisor
Valued Advisor

Re: Phaser Printer Printing Faded Black

Then maybe you should try a different approach, as no one wants to put any time and effort into someone that clearly doesn't want their help.

 

We know nothing about what you've done and therefore we can't help you.

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