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Photos in Windows10 cannot print color

Product Name: Pro v1903
Operating System: Windows 10 x64

Hi Supporter,

We use Photos in windows 10 printing color image file but the result only B/W.

We have untick: "Let the app change my printing preferences" but still not effect.

Pls support us.

Thanks.

Account300

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6 Replies
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Community Manager
Community Manager

Re: Photos in Windows10 cannot print color

Hello acount300,

What Xerox Printer Model are you using?

Thanks,
CathyO-Xerox
Community Manager

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Re: Photos in Windows10 cannot print color

Hi CathyO,

We use AWMSv2 and 20 prints:  V C3373 Color,  V C2275 Color, VI C4471 Color.....

Thanks.

Account300

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Re: Photos in Windows10 cannot print color

I can understand how inconvenient this would be. Possibly this could be a issue due to some wrong color management settings.

 

I would suggest you to try the mentioned steps and see if it helps:

 

1. Click the Start menu and click Control Panel.
2. Click the Display and click Adjust resolution.
3. Click Advanced settings and Color Management.
4. Click Devices and select your printer.
5. Check "Use my settings for this device" and click OK

 

Hope this helps.

 

Regards,

Jakub

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Re: Photos in Windows10 cannot print color

Hi Jakub,

Thanks for your share. But the issues happend in all user&computer.

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Community Manager
Community Manager

Re: Photos in Windows10 cannot print color

Hello acount300,

I am not familiar with these Fuji Xerox devices. I would recommend you contact the Support Department for your region to troubleshoot this issue further.

Thanks,
CathyO-Xerox
Community Manager

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Re: Photos in Windows10 cannot print color

Hi CathyO,

Thanks, we already contact to support team local, they said: only set default color in printing preferences, but at that time user will print out the document which already only need B/W, increase the cost.

Add more information: We print out to HP Pro 200 color successfully. 

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