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Photoshop will still not print correct colours to Xerox Phaser 7800DN

Hi, I posted this question yesterday and was hoping it was solved. I'm afraid it isn't! The red printed perfectly last night but it's the only colour that does. I am stumped!

 

All the colours print washed out and dull (except for the bright red funnily enough). I know the printer can do it because we have another one and it works pretty well from the Mac. Mine however is new and is connected to a Windows 7 PC.

 

I have the PS driver installed. I have tried changing the image I'm printing to Lab Color but the problem is that we share the images in the office and I cannot start messing around with those settings as they are good for Phaser Number 1. Please can somebody help? Whenever I call Xerox I get a technician who reads off a sheet and has no idea what they're talking about. All they can do is print from PDF or Word or something but nobody has any experience with PhotoShop. As I said, I know it can do it but how?

 

I'm also frustrated with the Xerox interface. It has slowed my PhotoShop down considerably and it takes 4 - 5 seconds just for the print dialogue to appear on screen now whereas it was always instant before. Then I always have to reset the paper size because no matter how many times I set it to A5 and save the settings as a custom setting, it ignores it and sets it back to A4 every single time. And every setting changed takes 4 - 5 seconds to actually change. It's taking forever to print anything. This is madness.

 

I do hope someone out there has experience with PhotoShop and is able to help. Thank you in advance.

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Valued Advisor
Valued Advisor

Re: Photoshop will still not print correct colours to Xerox Phaser 7800DN

Please stop creating new posts for a single issue. It is getting to be a real task keeping your information together for troubleshooting.

 

you have issues with Photoshop and the protocol of the driver, don't create anymore posts outside of this one for those same issues. It doesn't help at all to clutter the board with the same thing over and over again.

 

1. Slow response driver

Start > Devices and Printers

right-click the printer icon and go to Printer Properties, then Ports > Configure Port and make yours match mine exactly where highlighted. Then click OK

1.GIF

 

Select the Advanced tab and uncheck the highlighted portion, then click Apply

2.GIF

 

2.Printer Color Management

Select Color Management > Color Management and match these settings exactly

 

3.GIF

 

Click OK > Close

 

Click General > Preferences > Advanced

Match my highlighted settings

 

4.GIF

 

Now go to Color Options > Custom Color Options > Color Correction and set it to None > OK > OK > Apply > OK

5.GIF

 

Reboot the PC

 

If you still have color issues then you have something wrong in Photoshop or the printer is broken. I've already showed the basics of making Photoshop work with a printer so I won't be doing that in this post here again. To determine if the issue is Photoshop or the printer is simple.

 

Export the Photoshop job as PDF/x3

 

Then submit it to the machine using CWIS > Print (The webpage built into the device)

6.GIF

 

And if that comes out wrong the issue is in the printer, so run Phasermatch 5 and try again, if it fails to resolve it, return the printer.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Photoshop will still not print correct colours to Xerox Phaser 7800DN

Hello Joe,

 

Firstly, apologies for creating a new post. I didn't know I could continue with one I had already marked as solved. I consider myself well and truly told off!

 

I would love to follow your instructions but I'm afraid I get stuck on the first one. My printer is not networked! It's only plugged into my computer via USB so I have no TCP/IP connections. If I try to add one it says to make sure my printer is networked first. Fallen at the first hurdle!

 

If I need to work out how to network it in order to fix this issue then I'll look into it but I haven't a clue how as I only have a computer with wifi. The printer has a network slot but I've nothing to plug it into! Sorry!

 

 

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Valued Advisor
Valued Advisor

Re: Photoshop will still not print correct colours to Xerox Phaser 7800DN

Then skip all the port configuration and swap USB cables with the other 7800 to eliminate it as being the cause, then move on to everything else with exception of printing the pdf/x by CWIS. Use Acrobat/Reader and make sure These are selected.

2.GIF

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Photoshop will still not print correct colours to Xerox Phaser 7800DN

I changed all the other settings (there's a marked improvement already) but I can't do the pdf thing because the PostScript options in the advance print settings of Acrobat Reader are greyed out. I'm not entirely sure I'm saving the PDF correctly. I do Save As and select PDF and then somewhere in there I found an option for PDF x3 2002 and another but either way I can't select the PostScript options. I've tried saving my file with the Image set as RGB (which we use on the other printer) but get an error and I've also tried with it set to CMYK.

 

Sorry but I am a total beginner when it comes to these sorts of indepth settings so I really don't know what I'm doing even though your instructions are really clear. I'm sure there's a step somewhere that I need to complete in order for it to work like yours.

 

I can't test the other USB cable right now because it's an hour and a half away so the earliest I can get it is tomorrow. I will try that then. Thank you for your patience!

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Valued Advisor
Valued Advisor

Re: Photoshop will still not print correct colours to Xerox Phaser 7800DN

Uncheck Print as image and the other options won't be greyed out

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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