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TammyL-Xerox
Community Manager
Community Manager
‎10-20-2023 12:45 PM

Re: Plastic part popped off of my c400 and now printer jams

Hello PPC1, 

I suggest calling into the support department at 1-800-821-2797 to see if they can assist you with finding where the piece goes.  If they are unable to they can schedule a on site service technician for you. 

Thanks,
TammyL-Xerox
Community Manager

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PPC1
New Member
New Member
‎10-18-2023 12:33 PM

Plastic part popped off of my c400 and now printer jams

Product Name: VersaLink C400 Color Printer
Operating System: Windows 10

I pulled out the tray and i saw a black plastic part that snaps in.  I have been searching for a long time as to where this goes, I can't seem to figure it our. As of now the printer contines to jam without this peice, I am unable to print anything now.

https://ibb.co/pPj6V34

https://ibb.co/CBybNyw

Does anyone recognize this and know where this goes?

Thank You

 

 

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