The only suggestion I can give you is to power the printer off and unplug it from the wall outlet for 2 minutes, then power back on. If you have access to a TTY system for the hearing impaired you could use that and have them call into the support department for you.
Our support number is 1-800-835-6100
TTY support number is 1-800-855-0511
This fault code will require a service technician, I suggest using our chat feature to schedule a service call.
You can use this link and click on the chat options.
my printer was stuck on Please wait it is not stuck on Please reboot printer (116-317) and cannot find any help using search.
I am deaf so cannot use phone to contact support for help!