Please reboot printer (116-317) phaser 6510 - Mac user

[TammyL-Xerox]

Hello donkey80, 

The only suggestion I can give you is to power the printer off and unplug it from the wall outlet for 2 minutes, then power back on.  If you have access to a TTY system for the hearing impaired you could use that and have them call into the support department for you.  

Our support number is 1-800-835-6100

TTY support number is 1-800-855-0511

[donkey80]

I have tried all day to connect to your chat to get this sorted. I initially was 1 person ahead of me then the chat shut down I redid the chat and had 4 people ahead that was 10am it is now 3:35pm and I still haven’t spoken to anyone and I really would like to get this sorted surely someone can just tell me what buttons I need to press to reboot the machine.

I’ve plugged in the USB and connected printer to Ethernet and Mac driver is all upto date and the other updates mac still not finding printer and printer has error message

[TammyL-Xerox]

Hello doneky80, 

This fault code will require a service technician, I suggest using our chat feature to schedule a service call. 

You can use this link and click on the chat options. 

[donkey80]

my printer was stuck on Please wait it is not stuck on Please reboot printer (116-317) and cannot find any help using search.

 I am deaf so cannot use phone to contact support for help!