Print Job Completion Notification from Xerox Workcentre 5765

[DaveP]

I have a user that no longer gets notifications when their print job is finished at the copier.  It is a Workcentre 5765.  We are running Windows 7 Enterprise, 32 bit.  The user still gets the status icon in the system tray, and when I open that, there is a "Determining Printer Status" dialog box that says "Unable to communicate with the device."  Anyone else that prints to the two copiers that she is getting this for, can see the status and gets notified when the job is complete.  I tried uninstalling the copiers and drivers and reisntalling, and I tried rebooting the copiers.  The user can ping the copiers and the jobs do get printed.  If we have the windows print notification turned on, they do get the notificaiton from that.

Does anyone have any ideas?

Thanks in advance,

Dave 

[CherylO-Xerox]

Hi DaveP,

Thank you for using the Support Forum. Please make sure that you have bi-directional communication on and see if that makes a difference.  If not please consider contacting your support centre for further assistance.

[DaveP]

Bi-directional support is turned on (it's a print server setting).  The notification works for other users.

[Kimzi]

Hi, DaveP!

Could it be that the ports being used are blocked somehow on the users machine?

The ports being used are :

UDP PORT 161:

The SNMP agent receives requests through this port.

UDP PORT 162:
The SNMP agent receives notifications (Traps) through this port.

So which port does it use to send information?
The SNMP agent may send requests through both ports.

Best Regards

Kimzi

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[DaveP]

The windows firewall is off and on the internal domain we do not block these ports (as everyone else can receive the status).