Print Jobs Held Up in Queue With Status Code 22-513-04 WorkCentre 7530

[mrsocal16]

Thanks, we had the same paper type (Yellow) issue. It was set for Yellow on the PC and White for the Xerox. After an adjustment. Voila! :)

[e853113@mvrht.net · Accepted solution]

I recevied the same error.

My configuration is printing to a CUPS Linux host print server from Windows/Linux clients.

Destination printer is WC7545.

Jobs details indicate that the destination tray is 1 which contains 8.5x14 paper when the print job calls for 8.5x11 paper.

The default CUPS configuration configures the printer for 3 trays instead of 5.

I updated the configuration to specify 5 trays and changed the default tray to 4 which contains the 8.5x11 paper.

Now jobs are printed from both Linux and Windows with no issues.

Hope this helps,

Wayne

[dmperry · Accepted solution]

Called technical support. This is issue is simply someone has changed the paper color or the paper size in tray 1. So check your tray settings! Tray 1 had been changed to Green 8.5 x 11 size. Open the tray and close it then you get a prompt to keep tray settings. At that point choose NO then change the paper back to plain white. That is what we did then all the held up jobs started printing!

[JordanAXAUQE-AA]

DayneOrban,

The errors you seem to be getting are from the firmware loaded on your machine. I would contact your local support group and obtain the latest firmware for your machine and upgrade it.

Thank you,
Jordan

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[Kimzi]

Heya!

This fault code is not the same as the one stated in the original post, which means this is different.

What I know, this fault code is usually seen when attempting to print a pdf in different sizes, this has been reported to Xerox and they are working on a fix.

Though all you can do right now what I know, is to convert the file to another format or change the size on the printout.

Thanks!

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[DayneG14358-GIS]

was anyone able to pinpoint the exact cause of this error code?

I have a customer experiencing it when attempting to print on 11x17

“the job was deleted due to a system error 22-319-04”

[fitzbew]

A Xerox tech came and worked on the 7530. I was not present during the visit, but a second hand report suggests that he did not think he had resolved the problem with the 10.3 machines.

But, unexpectedly, the 10.3 machines began printing successfully afterwards.

So I remain puzzled, but the situation seems to be resolved.

No changes were made to the client computers themselves.

[Fabio]

can you use this ppd file? its the latest one (universal driver) , ignore the model on that page...

universal driver : http://www.support.xerox.com/support/workcentre-7328-7335-7345-7346/file-download/enus.html?operatin...

[abrown]

I'm having the same issue with one user and but the machine is a 7775 Workcentre. It's weird because its only ONE PDF this is happening with.

[fitzbew]

Thanks for the upgrade recommendation!

Unfortunately, Xerox does not provide a compatible WorkCentre 7530 driver for OS X.3.9.  This is why the machines are still using the 7328 driver. (As a matter of fact the 7530 10.4 installer disk image will not even mount on 10.3.9).

And up until this morning, both machines were working fine.

Quite perplexing. It's almost as if someone accidentally changed something on the printer itself which is suddenly causing the 10.3 machines to fail. The 10.4 machines are working fine.