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JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Print Jobs Held Up in Queue With Status Code 22-513-04 WorkCentre 7530

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Upgrade your print drives to the 75xx series machine. Since the machine is not printing correctly we need to start troubleshooting there.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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fitzbew
New Member
New Member

Print Jobs Held Up in Queue With Status Code 22-513-04 WorkCentre 7530

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Product Name: Other - specify product in post

On a WorkCentre 7530:

 

Print jobs coming from two different computers today started being stopped in the WorkCenre queue with a Status Code of 22-513-04.  The internal description for that code is:

 

"Queued job needs resources. User intervention is required to supply resources required for one or more queued jobs; jobs will be held until resources are available. Machine services are unaffected."

 

I can only access the machine remotely, but users standing at the machine report it seems to be wanting to send the job to a Tray that requires manually feeding. But the job is set to autoselect the Tray and the paper is just plain old 8.5 X 11 which is plentifully loaded in the printer's other trays.

 

The computers are running OS X.3.9 and using a driver for the WorkCentre 7328. These computers were working fine with the printer up until this morning.

 

Thanks for any advice.

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