Print Jobs sent to bypass tray regardless of priority setting and changing tray mode

[Woliwon]

The jobs that are held should also specify an orientation, size, type, and color of paper.  If a paper of that orientation, size, type, or color is not loaded in trays 1,2,3, or 4 then the job will default to the bypass.  For example, if it asks for portrait A4 bond white paper but the trays are configured as 8.5x11 plain white,  then the job will go to the bypass tray and get held.   

[TammyL-Xerox]

Hello brentmckinley, 

Sounds like you have tried a lot already, have you also checked the software level? If so it would be a escalation please call into the support department for further assistance 1-800-821-2797.

[brentmckinley]

When clients try to print to a Xerox Versalink 7030, the print job is held for resources as it defaults to the bypass tray. Changed the priority of the bypass tray to 4 and tray mode to fully adjustible, removed paper from tray and rebooted printer. No change, print jobs are still held for resources. Unable to deselect autoselect on the bypass tray which was changed to fully adjustable. Paper in each tray has also been verified as the correct paper along with the job being sent to the printer. Note: All print jobs, regardless of which app prints are treated the same. 

So far, the only method not requring user intervention is to set the printing preferences to tray 1 on the client.

Have seen another post alluding that sometime after 2017, Windows defaults to the bypass tray but have seen no supportive information to confirm.

Has anyone else found a fix for this that doesn't involve manually changing from auto detect to a specific tray in Windows printer preferences? Thanks!