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gioxashuri
New Member
New Member

Print dialog and printer offline problems

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Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10 x64

Hello,

We have Xerox Versalink c7025 MFP and have some issues:

1. while trying to print something and opening print dialogue window, cant access the printer properties. ita takes too long and hangs on... no matter how long you wait, still not responding. Check this video please:

2. Another problem is, that mostly the document appears in the printer quee and get the error message or promopt "Printer is offline".

Please check the screenshot below:Print error.png

 

 

 

3. Can't update the Firmware: "Could not connect, try again later.

9rI9yVQ6i1.png

Printer is connected to the internet (Tp-link TL-WR841N wireless router >>> Lan cable.)

Please, give me some ideas how to fix this issues.

Thank you in advance....

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2 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Print dialog and printer offline problems

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Hi,

Most of the issues with non printing jobs and „Offline” messages are from driver settings.

 First check to see if  there is no job in the print queue (delete any job if exist).

 Check the port to be on TCP/IP and not WSD. MS convert the port to WSD. If it is so, click right on the print driver and click on „Printer Properties”, click on „Ports” tab, click on „Add port”, select „Standard TCP/IP port” , click on „New port” and set an IP and in the next window click „Finish”.

After that click again on ''Ports'' tab click on "Configure port" and change from  RAW to LPR, at the Queue name write "lp" and be sure to unchecked "LPR Byte Counting Enable" and "SNMP Status Enabled".

 

Gabi

gioxashuri
New Member
New Member

Re: Print dialog and printer offline problems

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It Works!
Thank You !
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