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tonyl New Member
New Member

Print error 17-562 - review SMart eSolutions settings

Hi,

When printing 100 pages only two pages get printed and I get the message below:

-- 17-562 message - machine unable to contact the remote Xerox SMart eSolutions Communication Server. review SMart esolutions settings --.

 

How do I get to the setup page to review the SMart eSolutions settings on Windows 7 ?  The printer is not registered for SMart eSolutions

 

Printing from windows 7 X64 with the xerox Global print driver to a Xerox workcentre 7665.

Thanks for any helpful suggestions

Tonyl

 

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5 Replies
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Fabio Valued Advisor
Valued Advisor

Re: Print error 17-562 - review SMart eSolutions settings

what kind of device do you have?

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tonyl New Member
New Member

Re: Print error 17-562 - review SMart eSolutions settings

Printing from windows 7 X64 with the xerox Global print driver to a Xerox workcentre 7665.

Thanks for any helpful suggestions

Tonyl

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Fabio Valued Advisor
Valued Advisor

Re: Print error 17-562 - review SMart eSolutions settings

smart e solutions has nothing todo with windows 7 or driver, its a machine feature

in order to have it to work, the machine must be configured with the correct tcp ip and dns setting to connect to internet

 

more info : http://www.support.xerox.com/support/WC7655_WC7665/support/en_US.html?objGUID=5835

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tonyl New Member
New Member

Re: Print error 17-562 - review SMart eSolutions settings

Hi,

I am not trying to use eSolutions. I want to know why it intefers with printing or at least I would like to know how to get to the settings. I cannot find where the program is installed on the PC.

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Fabio Valued Advisor
Valued Advisor

Re: Print error 17-562 - review SMart eSolutions settings

smart esolutions (the error you got) has nothing todo with printing or an application on your pc, just turn it off on your device or configure it properly so you dont have the error anymore 1) on some xerox devices upgrade to the last firmware 2) make sure your ip, subnet, gw and dns, proxy is configured so the machine is able to contact the smart e solutions portal
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