Print job leaves queue but document isn't printed

[TonyP-Xerox]

I'm not familier with this printer but have you looked at the printer web page Jobs Tab? If it has a job log, many times the log will help you determine what is happening. 

[pawels]

Thanks for the heads up. Unfortunately my local support team was the one pointing this forum as a place-to-go in terms of finding proper solution. They said they have no idea how to solve the problem..

[TammyL-Xerox]

Hello pawels, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department again to speak with a Software Specialist for more assistance. Please call 1-800-821-2797.

[pawels]

Hello Guys,

I do have a really weird problem with a brand new printer - Phaser 3020. The issue is the following:

• We do have two MacBook laptops with the newest system installed (MacOS 12.3.1); One it's Macbook Air with M1 CPU and the second is Macbook Pro also with M1
• They are next to each other, same room, same wifi SSID etc
• Both computers have random issues with the printer. So I cannot say it works all the time/it doesn't work but for sure I fail on printing more often that being succeeded 

This is the way usually I'm getting into trouble:

1. opening a doc (no matter if its pdf / doc etc) selecting print
2. I do see a notification that doc was sent to the queue
3. the printer led light blinks couple of the times and... NOTHING
4. the document / task is being released from the printing queue

It's horrible because I have no clue why is that. Official Xerox support says they have no idea why it works that way. Ive send them conf file, they confirmed that the firmware is the newest one..

any ideas? I have added the printer to both laptops using xerox installer.. the energy saving feature is disabled.