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Print jobs get stuck in print/spool cycle in print queue

Product Name: VersaLink C500 Printer
Operating System: Windows 10

Currently our networked C500DN is experiencing issues when being sent certain files for print.  I have tried from multiple users/machines and files over a certain size succesfully send but then get stuck in the print queue.  The status seems to cycle between spooling/printing but never actually prints the document.  Today the updated Xerox Global Print Driver was installed to see if this would remedy the issue.

I would appreciate any advice and suggestions or what the cause of the issue is and how to solve it to allow these documents to print.  I would attach a sample document but they're sensitive, so can't provide something for reference.  For clarity these are technical diagrams in PDF format.

Thank you for your help in advance.

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Community Manager
Community Manager

Re: Print jobs get stuck in print/spool cycle in print queue

Hello PST-DSE, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Community Manager

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