We have a brand new WorkCentre 7120. Everytime we print in Excel, the print-outs kept having "Held" status and even if we set the paper size to A4, it displays Letter size.
I set the paper sizes of of A4 (Tray 1) and A3 (Tray 2) on the machine. Every printing, I asked the users to make sure they set the properties of the printer to A4 in Excel. But I still I am getting this error.