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Printer Color Qube 8570 stuck in reboot loop, error 91,721.00:2555

Printer was behaving perfectly normally today (and for the past two years), then it started to keep rebooting itself. About 4% into the warmup, it keeps saying it has the above error code, (  91,721.00:2555 ) then it reboots itself. Hitting the (?) button during the error message only advises to call customer service--not very helpful. This code is not mentioned in the printer's own documentation (accessed by entering its own IP address into a browser). Any ideas how to fix this? Or even what it is about?

 

I called customer service and he basically said I need a Service Contract for him to help me.  

FYI, it is serial # XFN026358

 

 

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Community Manager
Community Manager

Re: Printer Color Qube 8570 stuck in reboot loop, error 91,721.00:2555

Hi Steve,

Thank you for using the Support Forum. Please take a look at the solutions for power cycling, failed boot and see if any of these will clear the problem.  If this does not help please consider contacting your support centre for further assistance or service.

Thanks,
CherylO-Xerox
Community Manager

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Re: Printer Color Qube 8570 stuck in reboot loop, error 91,721.00:2555

By "stuck in reboot loop" I meant not that it hangs, but that it reboots and gets partway through the warmup and then starts the reboot all over again from the beginning, repeatedly and indefinitely. I have switched it off for minutes and then hours, and when turned on, it does this again and has the above error message (in Subject line).

Any idea what that message means?

 

Thanks

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