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TammyL-Xerox
Community Manager
Community Manager
‎09-11-2023 11:31 AM

Re: Printer - Fiery communication issue

Hello Buser, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Buser
Member
Member
‎09-07-2023 11:45 AM

Printer - Fiery communication issue

Product Name: Color C75 Press
Operating System: Windows 7
Hello Forum,
 
The equipment is Fiery EX-C75 on WIndows 7 and Xerox C75 engine.
 
Technically I have the following issues:
 
- after launching the Workstation the printer is not found with "wrong host name or IP address" message;
- Update of Workstation did not solve the issue;
- NVM initialization and FW update of the printer did not solve the issue ;
- the ping from 100.100.100.102  to 100.100.100.101 goes through.
 
I want to re-install the Fiery server but can't find the ISO.
 
Could you please study if you can assist us with these issues.
 
Thanks in advance.

Serguei
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