I have a AltaLink C8045 that whenever a print job is sent to it it will report a jam. It says to clear the jam from Door C and then to reset the paper in Tray 4 but whenever I check there is never any jam in either area. I power cycled the printer, reseated the paper in all trays and made sure the sensor behind Door C wasn't damaged but I am still getting the error. Any suggestions?
I searched our knowledge base and found an article for jamming at door C. It has some additional trouble shooting steps that you could try. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.
I suggest that you call into our support department for assistance @ 1-800-821-2797.