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TAMUCAG
New Member
New Member

Printer Jam Error

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Not Specified

I have a AltaLink C8045 that whenever a print job is sent to it it will report a jam. It says to clear the jam from Door C and then to reset the paper in Tray 4  but whenever I check there is never any jam in either area. I power cycled the printer, reseated the paper in all trays and made sure the sensor behind Door C wasn't damaged but I am still getting the error. Any suggestions?

 

 

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Printer Jam Error

Hello TAMUCAG, 

I searched our knowledge base and found an article for jamming at door C.  It has some additional trouble shooting steps that you could try. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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TAMUCAG
New Member
New Member

Re: Printer Jam Error

I tried the solutions in the link and the issue persists 

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TammyL-Xerox
Community Manager
Community Manager

Re: Printer Jam Error

Hello TAMUCAG, 

I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
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