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4 Replies
Marcus1
New Member
New Member

Re: Printer Prints in Grey scale only but color icons print correctly

Hello Tammy, I spoke to a tech on chat and they were going to send me a list of settings to go thru to find a solution for this printer printing in grey scale and it does not matter if the printer is set to color or black & white settings. Can you send me the proceedures or settings to check on this Versalink C405. Thanks

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TammyL-Xerox
Community Manager
Community Manager

Re: Printer Prints in Grey scale only but color icons print correctly

Hello Marcus1, 

The only way to speak with a technician is to have one dispatched to you, that needs to be done by the support department. 

Thanks,
TammyL-Xerox
Community Manager

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Marcus1
New Member
New Member

Re: Printer Prints in Grey scale only but color icons print correctly

Hello Tammym I have tried to call and have been put on hold forever and the online support states that the Que is full and to try again later. Is there a tech that I can get intouch of to help resolve this issue as I Like the printer and do not wish to get rid of due to a lack of black print scale. Please help.

 

Thanks,

Marc

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TammyL-Xerox
Community Manager
Community Manager

Re: Printer Prints in Grey scale only but color icons print correctly

Hello Marcus1, 

You can try going into the advanced tab in the print driver and either selecting Print to File or Print Color as Black. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 .

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
Marcus1
New Member
New Member

Printer Prints in Grey scale only but color icons print correctly

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10 x64

Hello I have a Zerox C405 Printer. It prints color items correctly but when I print a PDF file it prints in grey scale and is barly readable/ I for the life of me cannot figure it out and it really makes me mad that this is not in Black as it should. Any help would be greatful. Thanks

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