first of all - forwarding the question to someone else does not solve the problem....
But anyway - I asked the someone else - German support.
Printer: workcentre 6515, newest firmware (10/2022)
To make it short:
The printer forces you to set or at least confirm the paper settings every time you change paper. According to support this is useful to avoid paper jams. Therefore there is no workaround. The fact that other manufacturers can do it was not an argument for the support staff ("I don't care").
The reasoning is surprising, since I am using the Windows printer driver to set the printing options and paper size correctly. Therefore ignoring these settings and asking a confirmation is pointless.
My solution was to send the printer back.
I think the support has not understood until today, why the given process is unusable for the customer. Too bad, apart from this quirk the product is really good.
We are also experiencing frustration with a VersaLink C505 and varied paper sizes in the bypass tray like labels, index cards, back of a check, etc.
Our prior printer from another manufacture would just print without needing to change a multitude of settings. The new xerox has us trying a number of combinations to get it to work. We love the color and output and will be much happier when we can figure this out. Any help would be appreciated.
I need to know how to get printer recognized by the support database. They say they have no record of my serial number. Do I just need to give the printter Internet access? If so, which ports?
I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.
Solved! Go to Solution.