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I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.
I need to know how to get printer recognized by the support database. They say they have no record of my serial number. Do I just need to give the printter Internet access? If so, which ports?
We are also experiencing frustration with a VersaLink C505 and varied paper sizes in the bypass tray like labels, index cards, back of a check, etc.
Our prior printer from another manufacture would just print without needing to change a multitude of settings. The new xerox has us trying a number of combinations to get it to work. We love the color and output and will be much happier when we can figure this out. Any help would be appreciated.