We have a big problem with one of our printers. It is completely bricked. When you start the printer, it goes into an PostScript Error 116-357 and tells you to reboot. We rebooted 10 times and nothing happens. We can access the printer via the IP-Adress. But we can't change any settings, because there is a Job in the queue. The job is a System Job that can't be deleted.
I've tried to reboot the printer. I've tried to remove the battery in the hope this would delete its queue. I've contacted the customer support, but they said there is nothing they can do. They offered me a contract which costs more than a new printer a year, which is ridiculous.
I've tried to enter the management mode by holding the up and down key while starting. It does some checking and then turns off. No option to enter any settings. One can not enter the printer's settings as there is the error message.
I think the problem is the system file in the queue. It tries to print it on startup and fails as it is corrupted. But i can't delete the file from the web interface.
Do you have any idea how I can fix my printer?
Here are some pictures of the Problem (sorry, they are in German):
Sadly, neither of the three steps work.
1. I've tried restarting it now at least 30 times.
2. I cannot reset to factory settings as there is a job in the queue the printer can't print. This stops me from changing any settings, as well as a factory reset.
3. I've tried updating the firmware, but neither USB nor Ethernet work. I get the following Error (firmware can't be transmitted):
Is there a hardware factory reset option? Like a button Combination at the start? I cannot do anything on the printer itself, as it instantly bricks into the error and allows no input. I've tried holding the UP and DOWN key at the start. It goes into a troubleshooting mode for a minute until it shuts down.
