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wc1
New Member
New Member
‎11-22-2019 04:48 PM

Printer deletes print jobs with status Network Controller Error

Product Name:  Xerox AltaLink B8055
Operating System: Windows 10

I am printing to the Xerox AltaLink B8055 printer via direct IPP.

When I send the job I get a succesfull-ok response.

However the printer never releases the print job.
The status is "Deleted" with the reason: "Network Controller Error".

I have the latest software version installed.

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CathyO-Xerox
Community Manager
Community Manager
‎11-27-2019 03:59 PM

Re: Printer deletes print jobs with status Network Controller Error

Hello wc1,

Are you getting a corresponding fault code? What OS do you have? Are you using the most recent Xerox Driver?

Thanks,
CathyO-Xerox
Community Manager

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loco
New Member
New Member
‎11-27-2019 04:13 PM

Re: Printer deletes print jobs with status Network Controller Error

Hi there,

Would you please provide the Device Software version and fault codes?

Thank you,

Roger

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