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Anelea
New Member
New Member

Printer error 042-372 - will not print color

Product Name: Phaser 6020
Operating System: Windows 10

Hello,

When I go to print color documents the printer does not print, the green light changes to RED and I have to switch it off and on again if I want to print B&W documents. 

The message that pops up is : Printer error 042-372. Error recovery: Turn off printer, and run it on again. Contact customer support if this failure is repeated.

When I run TROUBLESHOOTER I get this message: Troubleshooting couldn't identify the problem.

How can I solve this problem? I need your help please.

Thank you

 

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Printer error 042-372 - will not print color

Hello Anelea, 

I searched our online knowledge base and found this article for the reported fault code, with trouble shooting steps to try and resolve the issue. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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Anelea
New Member
New Member

Re: Printer error 042-372 - will not print color

This problem is happening again

Could you please send me a landline number as i am calling outside of the US.

Thank you

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TammyL-Xerox
Community Manager
Community Manager

Re: Printer error 042-372 - will not print color

Hello Anelea, 

For contact information outside of North America please use this link

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!