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New Member
New Member

Printer freezing up.

Product Name: Workcentre 6615
Operating System: Windows 10

Looks like its trying to go into sleep mode and just says please wait. If you reboot it. Its ok till it tries to go to sleep again. I tried to do a firmware update. I went into special boot mode and did what I needed to do and when it started reading the flash it just stayed at 0 percent. Tried 2 differnt usb's. 

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Community Manager
Community Manager

Re: Printer freezing up.

Hello Joev,

Are you getting any fault codes at all?

Thanks,
CathyO-Xerox
Community Manager

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