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Printer has become unreliable again

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: macOS 12 - Monterey

This awfull printer has never worked very well from new and has cost me several days off of work where various people have remotely administered it and got it working for a little while. It has been working relatively ok for about three months but once again its stopped working. It wont wake up for a print and you'll have to press the button to make it wake up. Sometimes it will then print but often it wont, you'll go through a routine of cancelling your print job and starting again and hoping that it prints. Sometimes you can will it into printing by accessing it's webpage but sometimes not. Essentially, this printer isnt really able to operate wirelessly, or not with Apple machines anyway. On top of this, it's very difficult to select the duplex operation sometimes as the driver doesnt naturally support it. The only reason for buying this printer was because of the duplex option but I realise I made a massive mistake being talked into this printer from the HP that I actually ordered. I never had any issues with my old HP whereas this machine has rarely worked for more than a few prints at a time. Very disapointed !

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Printer has become unreliable again

Hello georgey48,

Sorry to hear you are having trouble with your printer. I did search the Support Page and found this article that may help you with the Duplex Feature and your device.

If you need more assistance, please call the Support Department at 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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Clair135
New Member
New Member

Re: Printer has become unreliable again


@georgey48 wrote:

This awfull printer has never worked very well from new and has cost me several days off of work where various people have remotely administered it and got it working for a little while. It has been working relatively ok for about three months but once again its stopped working. It wont wake up for a print and you'll have to press the button to make it wake up. Sometimes it will then print but often it wont, you'll go through a routine of cancelling your print job and starting again and hoping that it prints. Sometimes you can will it into printing by accessing it's webpage but sometimes not. Essentially, this printer isnt really able to operate wirelessly, or not with Apple machines anyway. On top of this, it's very difficult to select the duplex operation sometimes as the driver doesnt naturally support it. The only reason for buying this printer was because of the duplex option but I realise I made a massive mistake being talked into this printer from the HP that I actually ordered. I never had any issues with my old HP whereas this machine has rarely worked for more than a few prints at a time. Very disapointed !


You may check this out https://www.xerox.com/en-us/small-business/insights/printing-problems-and-solutions/ACEFlare

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