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Printer is always stop unill restarting print spooler service WC7120

Dear Support,

 

I have an issue with Xerox copier machine WC7120 every days suddenly stop printing receive complaine and afer restarting the service it will work properly with out any issue ,

some times it happens 6-7 times a day !!

I have tried to change to another driver but no luck.

so what's the best driver for my model ( Winserver 2012 64bit Standard )

my current driver is 5.221.5.0_PCL6_x64

 

any reply or help would be highly appreciated

B regards

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Valued Advisor
Valued Advisor

Re: Printer is always stop unill restarting print spooler service WC7120

If restarting the spooler on the server fixes the issue, the server is the problem. Easiest fix is to remove any un-necessary stumbling blocks. So those 2 things that will make no difference to anyone would be the SNMP option in the port and the Advanced Printing features option (You lose nothing by disabling it)

 

On the Server go into the Printer Properties > Ports > Configure Port and uncheck the 2 boxes at bottom and click OK

 

1.GIF

 

Then go to the Advanced tab and disable the Enable Advanced printing features option

 

2.GIF

 

And after that, while it likely won't fix anything, update to the latest spar firmware here,

 

If that doesn't fix it you have serious issues and would have to call Xerox, and likely pay to have an analyst diagnose the issue via Wireshark Trace and capture to see if the Xerox plays any part in the issue. You can do that yourself if you know how but it is way too involved for me to document here.

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Joe Arseneau
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