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jj1772
New Member
New Member
‎01-16-2021 09:11 AM

Printer is not printing the correct colour

Operating System: Windows 10

Hi all,

Our printer has suddenly started printing our main company colour (a blue/green) as just blue. We have tried printing just green and yellow and both work seperatly, so cant be a mixing issue. It is just this specific colour tone that it now doesnt want to print at all.

We have tried and tried and nothing seems to be working. Just FYI, we have not changed the toner since it stopped printing correctly.

 

Any ideas?

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CherylO-Xerox
Community Manager
Community Manager
‎01-21-2021 07:52 PM

Re: Printer is not printing the correct colour

Hi jj1772, 

Thank you for using the Support Forum. It is difficult to even begin to answer your question without knowing what printer you are using.  Please provide the model number of your Xerox printer and maybe someone can then answer your question or help you find an answer.  

Thanks,
CherylO-Xerox
Community Manager

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