I have a Xerox WorkCentre 6515 printer that I purchased in July of 2021. I have several computers set up to use it wirelessly, some running Windows and some using MacOS.
I can print from the Mac devices every time with no issues, but I’m struggling with the Windows computer. Every time I try to use it I get a popup in the bottom right hand corner of my desktop to say that the printer is offline.
The only way around this I could find is to remove the printer from Windows, then ensure the printer is turned on and not in hibernate mode, add it to Windows again and then print what I need to print. Obviously this is pretty annoying though.
I’m guessing I need to tweak some settings to stop this from happening, can anyone tell me what I need to do ?
Please take a look at this article for the message Printer Offline. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100.
Thanks, TammyL-Xerox Community Manager
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