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TammyL-Xerox
Community Manager
Community Manager
‎11-28-2022 02:02 PM

Re: Printer is offline message Windows 11 ?

Hello DSNvx, 

Please take a look at this article for the message Printer Offline.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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DSNvx
New Member
New Member
‎11-26-2022 12:47 PM

Printer is offline message Windows 11 ?

Product Name: WorkCentre 6515
Operating System: Windows 11

I have a Xerox WorkCentre 6515 printer that I purchased in July of 2021. I have several computers set up to use it wirelessly, some running Windows and some using MacOS.

I can print from the Mac devices every time with no issues, but I’m struggling with the Windows computer. Every time I try to use it I get a popup in the bottom right hand corner of my desktop to say that the printer is offline.

The only way around this I could find is to remove the printer from Windows, then ensure the printer is turned on and not in hibernate mode, add it to Windows again and then print what I need to print. Obviously this is pretty annoying though.

I’m guessing I need to tweak some settings to stop this from happening, can anyone tell me what I need to do ?

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